Job Description

General Practice Administrative Assistant (GPA)

Job Description & Person Specification

Employer: Walford Mill Medical Centre

Location: Walford Mill Medical Centre

Hours of work: Between the hours of 8.00am and 18.30pm.

Salary: £10.98 per hour

Job Type: Permanent

Accountable to: Practice Manager/GP Partners

Job Purpose
A GPA will support the General Practitioners by performing the more routine administrative tasks on behalf of the GP freeing up their time to focus on the patient.

Job Overview

• Sorting clinical post and prioritising items for the GP in terms of actions.
• Signposting to others as far possible such as clinical pharmacist etc.
• Extracting all information from clinical letters and new patient medical records that needs coding and adding to notes.
• Arranging appointments, referrals, tests and follow up appointments of patients.
• Completing basic (non-opinion) forms and core elements of some forms for the GP to approve and sign such as insurance forms, mortgage, benefits agency forms etc.
• Preparing SARS, including redaction.
• Helping the GP liaise with outside agencies e.g. getting an on call doctor on the phone to ask advice or arrange admission while the GP can continue with their consultation(s).
• Chaperoning as required.
• Other administrative tasks as they arise which may support General Practitioners.

Confidentiality

• In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
• In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
• Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

Health & Safety

The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Using personal security systems within the workplace according to practice guidelines.
• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
• Reporting potential risks identified.

Equality and Diversity

• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
• Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.
• Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues.
• Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.

Personal Development:

• Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal development.
• Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
• Attend all relevant updates.
• Inform the Practice Manager of any concerns regarding GPA role.
• Be aware of own boundaries and what to do when you have reached them.

Quality

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Work to practice protocols.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
• Work effectively with individuals in other agencies to meet patients’ needs.
• Effectively manage own time, workload and resources.

Communication

The post-holder should recognise the importance of effective communication within the team and will strive to:

• Communicate effectively with other team members, clinical and non clinical.
• Be familiar in all mediums of communications such as email, tasks, telephone etc.
• Communicate effectively with patients and carers.
• Recognise people’s needs for alternative methods of communication and respond accordingly.
• Communicate effectively to outside agencies.

Contribution to the Implementation of Services

The post-holder will:

• Apply practice policies, standards and guidance.
• Discuss with other members of the team how the policies, standards and guidelines will affect own work.
• Participate in audit where appropriate.

Person Specification

Experience

Must have customer/patient care skills and have worked in a customer/patient facing environment.

Competence in Microsoft Office packages (Outlook, Word, Excel).

Experience of working with clinical systems i.e. Systm1 would be desirable.

Experience of working in a healthcare environment would be advantageous but not essential.

Qualifications

GCSE/NVQ level 2 or equivalent; or detailed patient services knowledge

Skills & Abilities

Ability to remain calm when dealing with difficult or distressed people.

Ability to work on own initiative and as part of a team.

Able to think ahead and anticipate issues.

Ability to be assertive, but polite and patient.

Excellent organisation skills required along with ability to prioritise and work to very high standards of performance.

Commitment to health and safety, equal opportunities and anti-discriminatory practices in employment and service provision.

Understanding of the needs for confidentiality and compliance with service regimes.

Flexibility

Able to adapt a flexible working approach

Job Types: Part-time, Permanent
Part-time hours: 17 per week

Salary: Up to £10.98 per hour

Schedule:

• Monday to Friday

Ability to commute/relocate:

• Wimborne, BH21 1NL: reliably commute or plan to relocate before starting work (required)

Application question(s):

• Are you competent in Microsoft office packages?
• Do you have experience of a healthcare setting?
• Do you have experience of working with the clinical system, SystmOne?

Education:

• GCSE or equivalent (required)

Language:

• English (required)

Work Location: In person

Application deadline: 19/05/2023
Reference ID: GPA1

Similar Jobs